Mission Statement: Hope House Colorado (“HHC”) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.

Position Title: Family Advocate

Full or Part Time: Full-time, Salaried Non-Exempt

Reports To: Economic Team Manager

Salary Range: $33,000/year – $36,000/year depending upon experience.

Department: Program

Benefits Eligibility: Eligible

Position Summary: The Family Advocate (“FA”) is responsible for coordinating all aspects of Hope House Colorado’s Individual Growth Plan (“IGP”) for our teen moms, driving growth along both the Economic and Personal Self-Sufficiency continuums. The FA is specifically responsible for assisting teen moms with human services and basic needs and driving growth in the housing, transportation, and financial literacy domains of the HHC Self-Sufficiency Rubric. The FA is the critical communication link between teen moms and the Program Team, leading IGP meetings and assigning and communicating actions steps to both the teen mom and the Program Team.

Requirements:
• Committed to continually working towards the mission and guiding principles of Hope House Colorado
• Applicant must have a valid driver’s license and current automobile insurance
• Must pass rigorous background and motor-vehicle record checks
• Self-directed and comfortable/competent working autonomously
• Must have excellent communication skills and the ability to work well with others
• Exercises good judgement in a variety of situations
• Minimum of an associate degree in a human services field is preferred
• Two years’ case management experience required
• Must speak fluent English

Desired Skills and Attributes:
• Experience working with at risk populations, preferably teenage mothers, is valued
• An understanding of human service rules and regulations is valued
• Highly organized and detail oriented
• Good leadership skills and the ability to work well with others
• Excellent written and verbal communication skills
• Ability to maintain good working relationships with outside service organizations
• Comfortable working with Microsoft Office Suite
• Data entry experience in a program database is preferred (Apricot & KPI Dashboard training provided)

Essential Duties/Responsibilities:
• Develop organizational goals for the annual operating plan in the areas of housing, transportation and financial literacy, and report progress in these areas on the organizational scorecard.
• Conduct an HHC Connections Meeting with each new teen mom within 1-3 weeks of enrollment, introducing the IGP and rubric scoring system, and reviewing financial assistance guidelines and
graduation requirements. At this meeting, complete the HHC Needs Assessment with the teen mom to establish her baseline self-sufficiency scores.
• Lead a bi-weekly HHC IGP Team meeting to review and update IGP scores and identify and assign action steps for both teen moms and staff to accomplish prior to next IGP meeting.
• Lead IGP review meetings with teen moms at least twice a month to review rubric scores and determine next steps to achieve goals.
• Collect, input, and report data from IGP meetings and other assessments into software platforms utilized by HHC (Apricot and KPI Dashboard).
• Develop and maintain relationships with county human services, and remain current on human services rules and regulations, educating the Economic Team Manager as it relates to, or impacts, Hope House Colorado programs and/or teen moms.
• Assist teen moms with navigating human services and obtaining basic documents vital to self-sufficiency.
• Educate teen moms about housing options (rent readiness, nonprofit partners, housing vouchers, etc.) and assist teen moms with obtaining and maintaining stable housing.
• Assist teen moms with obtaining and maintaining reliable transportation, ranging from bus tickets and passes to assistance with obtaining a driver’s license, as well as maintaining relationships with nonprofit and business partners who donate and maintain vehicles for HHC teen moms.
• Assist in developing the annual direct assistance budget, has the authority to approve financial requests of up to $300 (within established annual budget), and informs decisions for financial requests of $300+.
• Manage the transition process for moms approaching 25, the age at which they may no longer receive services from HHC.
• Build and maintain nonprofit partnerships that provide for basic needs.
• Participate in the decision-making process to approve participants wishing to move into the residence and work with the Residential Team to handle in-depth case management of those residents.
• Utilize business Champion relationships established by the Development Team to provide free services for HHC teen moms (ex: dentists, mechanics, chiropractors, hair salons, etc.).
• Effectively train and manage a team of volunteers to assist teen moms with assigned case management tasks.

Other Duties and Responsibilities:
• Promote the values of HHC throughout the organization and external relationships.
• Attend team and organizational meetings, activities, and events.
• Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
• Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
• Comply with all organizational policies and procedures.
• This position is expected to work all shifts in the office.
• Potentially assist with knowledge transfer to support HHC expansion goals.

Competencies:
• Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Problem Solving: Partners with clients to identify and resolve complex or sensitive issues; resolves difficult or complicated challenge
• Accountability & Dependableness: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
• Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Results Focus & Initiative: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
• Stress Tolerance: Maintains composure in highly stressful or adverse situations.
• Tact: Diplomatically handles challenging or tense interpersonal situations.
• Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Values Diversity: Helps create an environment that embraces and appreciates diversity.
• Enforcing rules & regulations: Enforces rules and regulations and initiates enforcement in a way that is perceived as fair, objective, and reasonable.
• Coaching & Mentoring: Enables teen moms to grow and succeed through feedback, instruction, and encouragement.

Supervisory Duties: None

Work Environment: This role is expected to work 40 hours/week on the HHC campus, except when offsite assisting HHC teen moms. Existing schedule is 8 hours per day Monday – Friday, including one evening.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must occasionally lift and/or move up to 25 pounds.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward our mission.
It is the policy of Hope House Colorado to prohibit discrimination on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or local law.

HOPE HOUSE COLORADO – GUIDING PRINCIPLES
Christ Centered – Called to the mission! Passionate about transformation for teen moms and champions; committed to growth of our own personal faith.
Integrity – Do the right thing (even when it hurts)! Trustworthy; ethical and authentic; excellent stewards of donations; we expect 100% compliance with all applicable regulations.
Infectious Enthusiasm – Passionate about the cause, mission, and ministry! Engage others and strive for positivity through high energy.
Relationship Focused – True change happens for teen moms through healthy, long-term relationships with staff and volunteers. Engage champions so they experience the impact they make!
Future Thinking – Experts in our field who are constantly striving for the next level! Cause-focused and committed to sharing our knowledge and tools for the benefit of teen moms everywhere.
Team Player – Committed to working as a unified team, valuing each member’s contributions! Have one another’s backs and find compromises and solutions in a respectful manner. Go above and beyond for each other.
Have Fun! – Find joy in the work! There is room for fun, celebrations and a little bit of silliness every day!
Extreme Ownership – Take ownership! Empower decision-making at every level; anticipate success; and take responsibility!
Teachable Spirit – Eager to learn and grow! Open to new ideas and constructive criticism; demonstrate humility and learn from our mistakes and failures.
Excellent Environment – Create a warm, welcoming, safe and secure environment that shows every teen mom she has a place to belong!

Thank you for your interest in this position with Hope House Colorado!

To apply, please take the PAIRIN Survey by clicking the following link and upload your cover letter and resume: http://app.pairin.com/apply/BF226481No. The survey should take you less than 15 minutes.

If you have any questions, please contact [email protected]