HOPE HOUSE OF COLORADO JOB DESCRIPTION

Mission Statement: Hope House of Colorado empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.

Title: Family Advocate

Reports to:  Economic Team Manager

Hours: 40 hours a week

Summary: The Family Advocate (FA) is responsible for coordinating all aspects of the Individual Growth Plan (IGP) for our teen moms, driving growth along both the Economic and Personal Self-Sufficiency continuums. The FA is specifically responsible for assisting teen moms with human services and basic needs and driving growth in the housing, transportation, and financial literacy domains of the self-sufficiency rubric. The FA is the critical communication link between teen moms and the Program Team, leading IGP meetings and assigning and communicating actions steps to both the teen mom and the Program Team. The FA participates in the decision-making team that determines which moms are accepted into the Residential Program. The FA builds and maintains some nonprofit partnerships, and maintains business partnerships, in conjunction with the Development Team. 

Specific Duties:      

1. The FA assists with developing organizational goals for the annual operating plan in the areas of housing, transportation and financial literacy, and reports progress in these areas on the organizational scorecard.
2. The FA is responsible for conducting a Connections Meeting with each new teen mom within 1-3 weeks of enrollment, introducing the IGP and rubric scoring system, and reviewing financial assistance guidelines and graduation requirements.  At this meeting, the FA completes the Needs Assessment with the teen mom which establishes her baseline self-sufficiency scores.
3. The FA is responsible for leading a bi-weekly IGP Team meeting to review and update IGP scores and to identify and assign action steps for both teen mom and staff to accomplish prior to next IGP meeting.
4. The FA leads regular IGP review meetings with teen moms to review rubric scores and assist teen mom in determining next steps in meeting her goals.
5. The FA is responsible for data collection through the IGP and other assessments, and for data input and reporting using our software platforms, Apricot and KPI Dashboard (training provided).
6. The FA develops and maintains relationships with county human services, and remains current on human services rules and regulations, keeping the Economic Team Manager in-the-know as it relates to, or impacts, Hope House programs, and/or teen moms.
7. The FA assists teen moms with human services and obtaining basic documents.
8. The FA assists teen moms with obtaining and maintaining stable housing and is responsible for educating moms about housing options (rent readiness, nonprofit partners, housing vouchers, etc).
9. The FA assists teen moms with obtaining and maintaining reliable transportation, which includes everything from bus tickets and passes to assistance with obtaining a driver’s license, as well as maintaining relationships with nonprofit and business partners who donate and maintain vehicles for the girls.
10. The FA assists in developing the annual direct assistance budget, has the authority to approve financial requests of up to $300, and assists in decision making on financial requests over that amount.
11. The FA manages the aging out process for moms turning 25.
12. The FA builds and maintains nonprofit housing partnerships, and other nonprofit partnerships which provide for basic needs.
13. The FA participates in the decision-making team that approves program participants wishing to move into the residential program and works with the FA and residential team to handle the more in-depth case management of those residents.
14. The FA works with the Development Team to identify and maintain business relationships which both serve our teen moms and provide financial gifts/sponsorships to the organization (dentists, mechanics, chiropractors, hair salons, etc).   
15. The FA is responsible for effectively training, managing, and appreciating a team of volunteers to assist teen moms with assigned case management tasks.  

Requirements:

1. Possess a valid driver’s license and current automobile insurance
2. A background/criminal check must be completed before employment is granted
3. Minimum of an associate degree in a human services field is preferred
4. Two years’ experience case management experience required

Desired Skills & Attributes:

1. Experience working with at risk populations, preferably teenage mothers, is valued
2. An understanding of human service rules and regulations is valued
3. Highly organized and detail oriented
4. Good leadership skills and the ability to work well with others
5. Excellent written and verbal communication skills
6. Ability to maintain good working relationships with outside service organizations
7. Comfortable working with Microsoft office suite and Microsoft 365
8. Data entry experience in a program database is preferred, Apricot & KPI Dashboard training provided

Salary Range: $33,000-$36,000 depending on experience

Competencies:

1. Decision Making – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
2. Problem Solving – Partners with clients to identify and resolve complex or sensitive issues; resolves difficult or complicated challenge
3. Accountability & Dependableness – Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
4. Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks.
5. Ethics & Integrity – Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
6. Results Focus & Initiative – Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
7. Stress Tolerance – Maintains composure in highly stressful or adverse situations.
8. Tact – Diplomatically handles challenging or tense interpersonal situations.
9. Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
10. Values Diversity – Helps create an environment that embraces and appreciates diversity.
11. Influence – Influences others to act in support of ideas, programs, or causes.
12. Enforcing rules & regulations – Enforces rules and regulations and initiates enforcement in a way that is perceived as fair, objective, and reasonable.
13. Coaching & Mentoring – Enables teen moms to grow and succeed through feedback, instruction, and encouragement.

HOPE HOUSE COLORADO – GUIDING PRINCIPLES

Christ Centered – Called to the mission! Passionate about transformation for teen moms and champions; committed to growth of our own personal faith.

Integrity – Do the right thing (even when it hurts)! Trustworthy; ethical and authentic; excellent stewards of donations; we expect 100% compliance with all applicable regulations.

Infectious Enthusiasm – Passionate about the cause, mission, and ministry! Engage others and strive for positivity through high energy.

Relationship Focused – True change happens for teen moms through healthy, long-term relationships with staff and volunteers. Engage champions so they experience the impact they make!

Future Thinking – Experts in our field who are constantly striving for the next level! Cause-focused and committed to sharing our knowledge and tools for the benefit of teen moms everywhere.

Team Player – Committed to working as a unified team, valuing each member’s contributions! Have one another’s backs and find compromises and solutions in a respectful manner. Go above and beyond for each other.

Have Fun! – Find joy in the work! There is room for fun, celebrations and a little bit of silliness every day!

Extreme Ownership – Take ownership! Empower decision-making at every level; anticipate success; and take responsibility!

Teachable Spirit – Eager to learn and grow! Open to new ideas and constructive criticism; demonstrate humility and learn from our mistakes and failures.

Excellent Environment – Create a warm, welcoming, safe and secure environment that shows every teen mom she has a place to belong!

Please take 15 minutes to complete the following Pairin survey:  http://app.pairin.com/apply/9512BD4APq.  You can upload your resume and cover letter through the survey link, or email to [email protected]